Privacy Policy

Last updated:

Introduction

Removeorganclean Ltd. ("Removeorganclean," "we," "us," or "our") operates the website removeorganclean.world. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, educational programs, and coaching services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect information in various ways, including:

Contact Form Data: When you submit our contact form, we collect your name, email address, and message content.
Coaching Program Registration: When you enrol in programs, we collect contact details, programme preferences, and payment information (processed securely by third-party providers).
Automatically Collected Information: Via cookies and analytics tools, we collect information about your device, browser type, pages visited, and time spent on site.
Community Participation: If you join our community, we collect discussion posts, profile information, and correspondence with other members and facilitators.

2. How We Use Your Information

We use collected information for:

Responding to your inquiries and providing customer support
Processing programme enrolments and delivering educational services
Sending administrative communications and programme updates
Improving site functionality and user experience (analytics)
Conducting marketing communications (only if you've opted in)
Complying with legal obligations

3. Legal Basis for Processing (GDPR-Compliant)

We process personal data based on:

Consent: Where you have explicitly consented (e.g., marketing emails)
Contract: To fulfil programme services you've purchased or enrolled in
Legal Obligation: Where required by New Zealand law
Legitimate Interest: For security, fraud prevention, and site improvement

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers: Payment processors, email providers, and hosting services that help us deliver our services
Community Facilitators: Staff members who support programme delivery and community engagement
Legal Requirements: When required by law or to protect our legal rights

5. Data Protection & Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. All payment processing is handled by secure, PCI-compliant third-party providers. However, no system is completely secure; please contact us immediately if you suspect a security breach.

6. Cookies & Tracking

Our site uses cookies to enhance functionality and measure site usage. Cookies fall into these categories:

Strictly Necessary: Essential for site functionality (always enabled)
Analytics: Google Analytics to understand user behaviour (optional, via consent)
Marketing: Google Ads and remarketing cookies (optional, via consent)

You can manage cookie preferences via the cookie banner or your browser settings. Learn more in our Cookie Policy.

7. Consent Mode v2

Our site uses Google's Consent Mode v2 to respect your privacy choices. Initially, all ad and analytics storage is denied until you provide explicit consent through our cookie banner.

8. Your Rights

Depending on your location, you may have rights to:

Access: Request a copy of your personal data
Correction: Correct inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal retention requirements)
Objection: Object to processing for marketing or other purposes
Portability: Receive your data in a portable format
Withdraw Consent: Withdraw consent for optional data processing at any time

To exercise these rights, contact us at info@removeorganclean.world.

9. International Data Transfers

Our hosting and some service providers may process data outside New Zealand. Where data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data immediately and comply with applicable law.

11. Third-Party Services

Our site uses:

Google Analytics: For website usage analytics (subject to their privacy policy)
Google Ads: For conversion tracking and remarketing (subject to their privacy policy)
Google Maps: Embedded map for location information
Payment Processors: Secure processors for course and coaching payments

12. Data Retention

We retain personal data only as long as necessary for the purposes outlined above. Contact form submissions are retained for 12 months. Programme registration data is retained for the duration of your enrolment plus 3 years for compliance. You can request deletion at any time, subject to legal retention obligations.

13. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of revised policies.

14. Contact Us

For privacy questions or to exercise your rights, contact:

Removeorganclean Ltd.
Level 2, 47 Greys Avenue
Auckland 1010, New Zealand
Email: info@removeorganclean.world
Phone: +64 9 376 5821